Over 15,000 residents have lodged complaints with Denbighshire County Council following the rollout of its 'ill-fated' new waste collection system, a Freedom of Information request has revealed.
In June 2024, Denbighshire County Council replaced the blue wheelie bin with a three-tiered 'Trolibocs' system in which residents are required to separate their 'dry' recycling. The ensuing breakdown in council's ability to make collections left many streets littered with waste leading to the council issuing apologies for residents across the county for not having their bins collected on time, if at all, since 3rd June.
A Freedom of Information request submitted to the council asked for a breakdown of the number of complaints since the new system began. The council responded by saying that, between June 3 and July 25, a total of 15,607 complaints were logged with its customer services system.
Following a Freedom of Information Request that revealed Denbighshire County Council received over 15,000 complaints regarding their ongoing waste collection issues, Gareth Davies MS, member of the Senedd for Vale of Clwyd, commented:
“The sheer number of complaints that have flooded into Denbighshire County Council should tell them how angry people are at their display of incompetence over the past two months.
“To add insult to injury, residents’ enquiries have been ignored and my constituents were left in the dark as to when, or whether, their bins would be collected.
“I am pleased that Denbighshire County Council have apologised, but we need to see improvements made quickly, with residents kept in the loop.”
